Meet our Members

Meet Molly Jarrell

19 Oct 2009, by Kate Hardman, ABC in Meet our Members

Molly JarrellCommunications Manager, Kaiser Permanente

IABC member since: 2005

About Me

San Diego

Current residence:
San Diego (East County)

Favorite quote:
“Make the most of yourself, for that is all there is of you.” — Ralph Waldo Emerson

Three words that best describe me:
Kind, focused, perfectionist.

When I’m not working, you could find me…
At home playing with my one-year-old, Eden.

My Life in Communications

The biggest communications challenge I have faced…
Communicating during the wildfires in 2003 and again in 2007. Crises like that really test your communications structure (and your fortitude!). The lessons we learned during those times of crisis have really helped me shape my approach to the day-to-day work I do, and have made me more effective as a communicator.

My favorite communications memory is…
We were taking someone from our regional offices on a facility tour to showcase our work on internal brand promotion. We chose one facility as a “worst-case” example, and another as a “best-case” example. When we walked through the doors of our “best-case” facility, my heart sank — someone had stapled 8.5×11 flyers on the wall at eye level every three feet all the way around the waiting room. It was like a racing stripe from a nightmarish “Design on a Dime” episode. It all worked out okay in the end; our visitor was able to witness some one-on-one coaching regarding our brand and signage policy, on the spot!

The most important communications or professional lesson I’ve learned is…
There is no “one right way” to communicate. Everybody learns differently, hears differently, speaks differently, and has a different world view. The key to successful communication is figuring out how to accommodate all these differences and maintain consistency at the same time. And you’ve got to have fun. If you’re not enjoying the process, that tone will permeate your communications and no one will want to hear what you have to say! (Okay, I snuck two in there. You won’t charge me extra, will you?)

Resources that I really find useful and recommend to other communicators are…
When I was a newbie, Lester Potter’s The Communication Plan was very helpful. I’ve also turned to Inside Organizational Communication by Al Wann time and time again.

You should know this about me…
I am extremely introverted. Really! Not quite sure how I ended up in PR…but I must say that I love the profession. I love people, I love words. I love telling stories and helping others be all they can be.

Career Highlights

Current jobs
Communications Manager, Kaiser Permanente
Faculty Instructor, University of Phoenix-San Diego Campus

Previous jobs

  • Administrative Specialist, Kaiser Permanente (2003-2005)
  • Medical Assistant, Kaiser Permanente (1998-2003)
  • Office Manager, Cornerstone Health Care of CA (1994-1998)